ctk999 Terms and Conditions

1 General Provisions and Applicability

These terms and conditions apply to all services, games and activities on the ctk999 platform (https://ctk999.cam). ctk999 is an online gaming and betting platform designed for users in Bangladesh.

By browsing our website, creating an account, participating in any game, or using any of our services, you confirm that you have fully read, understood and accepted these terms and conditions, our Privacy Policy and our Responsible Gaming Policy.

If you disagree with any part of these terms, please refrain from using our platform.

2 Eligibility Requirements

To create an account on ctk999 and use our services, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You must be a resident of a jurisdiction where online gaming is legally permitted.
• You must have a valid and active payment method.
• You must not be a person whose account has previously been banned or suspended by ctk999.
• You must operate the account in your own name and using your own funds.

Minors are strictly prohibited from using our platform. For the purpose of age verification, we may at any time request relevant documents to confirm your identity.

3 Account Registration and Management

3.1 Account Creation Rules

Each individual may create only one ctk999 account. If a single person is found to hold multiple accounts, those accounts will be cancelled and necessary action may be taken against the individual.

3.2 Accuracy of Information

At the time of registration you must provide true, accurate and complete information, including:

• Full name (as per national identity card)
• Date of birth
• Correct mobile number and email address
• Current address
• Preferred payment method details

3.3 Account Security

It is entirely your responsibility to maintain the security of your account. Keep your password confidential and never share your login details with any third party. If you suspect any unauthorised access to your account, notify our support team immediately.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposits

The following methods can be used to deposit money on ctk999: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳100 (for each method)
• The name on the account and the name on the payment method must match at the time of deposit
• Payments made in a third party's name are not accepted
• Suspicious transactions may be temporarily held for verification

4.2 Withdrawals

After a withdrawal request is approved, processing is generally completed within 5 to 30 minutes.

• Minimum withdrawal amount: ৳500
• Withdrawals can only be made to the same method used for the deposit
• If KYC verification has not been completed, the withdrawal process may be delayed
• ctk999 reserves the right to temporarily suspend withdrawals in the event of suspicious activity

4.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000.

• Example 1: Deposit ৳1,000 and get a ৳1,000 bonus — total balance ৳2,000
• Example 2: Deposit ৳22,000 and get a ৳10,000 bonus — total balance ৳32,000

5.2 Wagering Requirements

All bonuses must meet a 15x wagering requirement before withdrawal. This means if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

5.3 Bonus Rules

• Each bonus offer has its own expiry and conditions — please see the offer details page
• Multiple bonuses cannot be used at the same time unless separately stated
• If bonus abuse or fraud is suspected, the bonus may be cancelled
• ctk999 reserves the right to modify, suspend or cancel any bonus offer at any time

5.4 VIP Program

Regular players can join our three-tier VIP program:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.2% weekly cashback

Your tier will be upgraded based on your regular gaming activity and engagement with the platform.

6 Gaming Rules and Regulations

6.1 General Gaming Rules

All games operated on ctk999 run on impartial and verifiable Random Number Generator (RNG) technology. We are committed to ensuring fair play.

• Game outcomes are determined by technology and no external interference is possible
• If a technical error occurs during a gaming session, ctk999 may void the bets for that round
• Once a bet is confirmed, it cannot be changed or cancelled
• ctk999 employees and their immediate family members may not participate in games

6.2 Sports Betting Rules

For sports betting, particularly cricket betting, the odds and rules specific to the relevant event will apply. If a match is cancelled or abandoned, bets will be settled according to the applicable rules.

6.3 Live Casino

Live casino games are operated in real time. In the event of a disconnection, the outcome will be determined based on technical data and ctk999's decision will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the ctk999 platform:

• Playing games using automated bots, scripts or software
• Money laundering or transactions involving illegal funds
• Collusion or match-fixing with other players
• Abuse of the bonus system — such as collecting bonuses using multiple accounts
• Use of hacking, viruses or any other harmful technology
• Operating an account using another person's information
• Deliberately exploiting any vulnerability or flaw in a game
• Harassment or disrespectful behaviour towards ctk999 staff

8 Account Suspension and Closure

8.1 Closure by ctk999

ctk999 may temporarily suspend or permanently close any account without notice in the following circumstances:

• Violation of any clause of these terms and conditions
• Providing false or misleading information
• Suspicion of fraudulent activity
• Failure to cooperate with the verification process
• Legal or regulatory reasons

8.2 Closure by the User

You may request closure of your account at any time by contacting our support team. Before the account is closed, all applicable wagering requirements must be fulfilled and any pending withdrawals must be settled.

9 Responsible Gaming Policy

ctk999 believes in responsible gaming and is committed to helping players develop healthy gaming habits.

• Users on our platform can set their own deposit limits
• A temporary break (cooling-off period) will be provided upon request
• A self-exclusion option is available if signs of gaming addiction appear
• We are always vigilant in protecting minors

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Privacy and Data Protection

The security of your personal information is very important to us. We store your information using SSL encryption and modern data protection technology.

• Your personal information will never be sold or shared with third parties for commercial purposes
• Certain information may be provided to relevant authorities to meet legal requirements
• Information related to your account transactions will be stored securely

For more details, please read our Privacy Policy.

11 Limitation of Liability

ctk999 will not bear any responsibility in the following situations:

• Loss caused by technical errors, server downtime, or internet connection disruption
• Failure of third-party software or services
• Loss caused by the user's own negligence or mistakes
• Loss resulting from unauthorized access to an account (if the user neglected to protect their password)
• Service disruption caused by natural disasters or unforeseen events

ctk999 may carry out maintenance work at any time to improve our services. During maintenance, the service may be temporarily unavailable.

12 Right to Modify Terms

ctk999 reserves the right to change, amend, or update these rules and terms at any time. In the case of significant changes, we will make an effort to provide notice to the registered email address or on the platform.

Continuing to use the platform after any changes means you have accepted the updated terms. The "Last Updated" date shown at the top of this page will always indicate the date of the most recent version.

We encourage all users to review this page regularly.

13 Contact & Dispute Resolution

13.1 Contact

If you have any questions or complaints about these rules and terms, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

13.2 Dispute Resolution

In the event of any dispute, an attempt will first be made to resolve it through our support team. The support team will review the dispute and provide a fair decision. The decision of ctk999 will be considered final and binding.

13.3 Applicable Law

The laws of the jurisdiction under which ctk999 operates will apply to the interpretation and enforcement of these rules and terms.