Your Privacy Is Our Responsibility
Every piece of information you provide on the ctk999 platform is stored and managed with the highest level of security — that is the core commitment of our privacy policy.
A General Overview of the Privacy Policy
ctk999 ("we", "us" or "platform") operates a safe and trusted online gaming service for users in Bangladesh. We believe that protecting your personal information is our highest priority. This privacy policy ("policy") explains what types of information ctk999 collects, how that information is used, how long it is retained, and what steps are taken to keep your information secure.
By registering on ctk999.cam or by continuing to use the platform, you are considered to have read, understood, and agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please contact us or stop using the platform.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy.
What Information We Collect
We collect certain information to keep your experience on the ctk999 platform safe and smooth. This information falls into two main categories.
1.1 Information Provided Directly by You
Information you provide directly during registration, login, or transactions:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Valid mobile number and email address
- Your chosen username and password (stored in encrypted form)
- National ID card or passport details for identity verification
- bKash, Nagad, Rocket, Upay, or bank account details for financial transactions
- Messages you send when contacting us via live chat or email
1.2 Automatically Collected Information
When you use the ctk999 platform, the following information may be collected automatically:
- IP address and unique device identifiers
- Browser type, operating system, and device model
- Logs of which pages on the platform were visited and for how long
- Cookies and session storage data (for service improvement purposes)
- Gaming activity and transaction history
How the Collected Information Is Used
ctk999 uses your information only for legitimate and necessary purposes. Each use described below is aimed at improving your service experience.
Identity Verification and Account Security: Your information is used to confirm your identity at registration and at each login, and to maintain the security of your account.
Processing Financial Transactions: The necessary financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Fraud and Illegal Activity Prevention: Your information may be analysed to detect and prevent suspicious transactions, money laundering, and other illegal activities.
Customer Support: Relevant information is used to resolve your issues and provide effective assistance through 24/7 live chat or email.
Service Quality Improvement: The overall user experience is analysed to improve the platform's games, interface, and technical aspects.
Notifications and Communications: Your contact information is used to keep you informed about important account updates, transaction confirmations, and policy changes.
Responsible Gaming Assurance: Gaming activity data may be reviewed to identify the risk of gaming addiction and to provide support where needed.
Sharing Information with Third Parties
ctk999 does not sell, rent, or commercially transfer your personal information to third parties. However, certain information may be shared on a limited basis in the following circumstances:
3.1 Payment Processing Providers
The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and related banks to complete your financial transactions. These providers follow their own privacy policies.
3.2 Technology and Service Partners
To operate the platform, we work with trusted technology partners — such as cybersecurity firms, cloud hosting providers, and game software developers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). These partners have access only to the minimum information needed to provide their services and are bound by strict confidentiality agreements.
3.3 Legal Obligations
ctk999 may be required to disclose certain information to comply with court orders, lawful requests from law enforcement agencies, or obligations under applicable law. In such situations we will provide only the minimum necessary information.
3.4 Business Changes
In the event of a merger, acquisition, or transfer of assets, your information may be transferred to a successor entity. Should such a change occur, we will notify you in due time.
Use of Cookies and Tracking Technologies
ctk999 uses cookies and similar technologies to operate the platform smoothly and to improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used for tasks such as maintaining login sessions, security verification, and remembering your preferences. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember personalised information such as your language preference, screen resolution setting, and the last game you visited. They make each of your sessions more convenient.
4.3 Analytics Cookies
Analytics cookies are used to understand which sections of the platform are used most, where technical issues arise, and how the overall service quality can be improved. This data is processed on a fully anonymous basis.
You can control or delete cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.
How Your Information Is Kept Secure
ctk999 takes industry-standard technical and administrative measures to ensure the security of your personal and financial information.
5.1 Encryption Technology
All data exchanged between you and our servers is protected by SSL/TLS encryption technology. Your password and sensitive financial information are encrypted using advanced hashing methods before being stored.
5.2 Access Controls
Only authorised staff can access your information, and they are bound by strict confidentiality agreements. All staff receive regular data protection training.
5.3 Security Monitoring
An automated 24/7 security monitoring system is active on our systems to detect suspicious activity. We have a dedicated team ready to respond quickly and effectively to any security incident.
5.4 Data Retention Period
All necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a specific period to meet legal and regulatory obligations. Once that need has passed, your information is securely deleted.
Your Rights Regarding Your Information
As a registered user of ctk999, you have the following rights over your personal information:
- Right of Access: You can find out what information we hold about you and how it is being used.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected or updated.
- Right to Erasure: In certain circumstances you can request that your information be deleted, although this may not be possible where legal obligations exist.
- Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
- Right to Object: You can object to the use of your information for marketing or profiling purposes.
- Right to Portability: In some circumstances you can request to receive your information in a structured format.
To exercise any of the rights described above, please contact us by email at: [email protected]. We will generally respond to your request within 30 business days.
Protection of Minors' Information
ctk999 strictly provides its services to users aged 21 and above only. We do not knowingly collect, store, or process information from any person under the age of 21.
Date of birth and identity documents are requested at registration for age verification. If there is any doubt about an account, that account may be suspended without further verification.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected]. We will take action without delay.
International Transfer of Information
Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh. In such cases we ensure that:
- Every transfer is carried out in accordance with international data protection standards.
- The applicable privacy laws of the countries to which information is transferred are complied with.
- Data protection terms are clearly included in our agreements with third parties.
- SSL encryption is mandatory for any international transfer.
Changes to the Privacy Policy
ctk999 reserves the right to review and update this privacy policy from time to time. If significant changes are made to the policy, we will inform you in the following ways:
- By displaying a notice on the main page of the platform.
- By sending a notification to your registered email address.
- By updating the "Last Updated" date at the top of this page.
If you continue to use ctk999 after changes have been made, you will be considered to have accepted the terms of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, we are always ready to help.
Live Chat: Speak to us directly in Bengali through our 24/7 live chat support. This is the quickest channel for immediate privacy-related questions.
Email: [email protected] — Send an email for information correction, deletion, or any other formal request.
We generally respond to your request within business days. For urgent privacy matters, please contact us via live chat.